OMC B2B Y2025 ACHIEVEMENTS

Operations & Maintenance Center | Annual Executive Dashboard
Y2025: +7.7% Growth, -8.4% Faults, OMR 101K+ Savings


🌟Golden B2B Digital Transformation Year
Improvement
B2B Customers
8,298
+336 vs Y2024 (7,962) 📈 +4.2%
Avg Fault Rate
9.34%
↓ 0.86% vs Y2024 (10.2%) ✅
EXCEEDED
✓
Work Orders
6,303
+453 vs Y2024 (5,850) 📈 +7.7%
T
Total Tickets
9,368
+248 vs Y2024 (9,120) 📈 +2.7%
MTTR
44 min
↓ 7 min vs Y2024 (51 min) ⚡ -13.7%
OUTSTANDING
CR Approvals
3,290
+280 vs Y2024 (3,010) 📈 +9.3%
Tickets Trend (Y2024 vs Y2025)
Fault Rate % Trend (Y2024 vs Y2025)
Work Orders: Y2024 vs Y2025 Growth (+7.7%)
Y2025 Operations Summary
Change Request Approvals (Monthly) - Total Time Saved: 548.5 Hours
B2B PM Activities (Quarterly)
B2B Migration Activities (Quarterly)
B2B Services Provisioning Breakdown

📊 Y2025 PERFORMANCE vs Y2024 - KEY WINS 📊

Customer Growth
+4.2%
7,962 → 8,298 (+336)
Fault Rate Reduction
-8.4%
10.2% → 9.34% (-0.86%)
MTTR Improvement
-13.7%
51 min → 44 min (-7 min)
Work Orders
+7.7%
5,850 → 6,303 (+453)
CR Approvals
+9.3%
3,010 → 3,290 (+280)
Ticket Handling
+2.7%
9,120 → 9,368 (+248)
Change Request Operations
97.5%
Approval Rate
94%
Completion
100%
Customer Info
Total CR Approvals 3,290
CRs Processed 3,290+ evaluated
Automated CR Notifications 1,246+ for OO
Work Order Execution Performance
Provisioning Completed 2,710
Handover Completed 2,723
Total WO Rejected 870 (13.8%)
Provisioning: New 1,498 (55%)
Provisioning: Upgrades 490 (18%)
Provisioning: Termination 544 (20%)
Ticket Management Performance
Total Tickets Handled 9,368
Avg Fault Rate 9.34%
Peak Month (Sep) 938 tickets
Avg MTTR 44 min
Resolution Rate 90.66%
B2B Field & Migration Operations
B2B Field Visits 1,429
Services Migrated 232 (107 sites)
Migration Savings OMR 101,304
CPE Devices Tested 11 models
Migration Breakdown
HVC: 61 | MVC: 49 | LVC: 122
2025 🏆 Y2025 KEY ACHIEVEMENTS 🏆
Migration Savings
OMR 101K
232 services migrated
Work Orders Delivered
5,433
86.2% completion rate
Customer Notifications
57,568
Proactive OO alerts
Major Deliveries
12
Enterprise projects

📸 Memorable Moments Gallery

🎓 Ministry of Education - E-School Project Workshop
"We are proud to have such a collaborative & innovative team who presented Ooredoo exceptionally at Ministry of Education Digital Transformation Workshop for E-School Project"
✉️ Abdul Aziz Al-Abri, Business Director - May 20, 2025
Workshop Moment 1
Team Presentation
Workshop Moment 2
Workshop Session
Workshop Moment 3
Collaboration
Workshop Moment 4
Customer Engagement
Workshop Moment 5
Team Excellence
🚀 DIGITAL TRANSFORMATION EFFORTS Y2025 🚀
AUTOMATION PM Auto Notification
Preventive Maintenance Auto Notification System
Automated PM notifications, follow-ups, execution tracking, and KPI calculations for enhanced maintenance efficiency.
MOBILE APP Mobile Field Operations
Digital Field Operations & Customer Satisfaction
Digitalized field operations via mobile app with customer satisfaction forms and digital signature capture.
PORTAL PM Appointment Portal
PM Customer Appointment Portal (Business1503)
Dedicated portal for Business1503 team to manage customer appointments for field team preventive maintenance.
INFRASTRUCTURE PRTG Server Upgrade
PRTG Server Upgrade & Migration
Successfully completed OMC NEW PRTG migration for enhanced network monitoring capabilities.
ALERT SYSTEM Crisis Management Notification
Crisis Management Notification System
Automatic B2B impact analysis during crisis notifications for proactive customer communication.
ANALYTICS KPI Automation
KPIs Calculations Automation
Automated calculation system for all OMC-related KPIs ensuring accurate and real-time performance tracking.
DASHBOARD B2B Problem Management
B2B Problem Management Automation & Dashboard
Automated problem management workflow with comprehensive dashboarding for B2B service issues.
⏱️ 10 MIN/CR SAVED CR Impact Analysis
Change Request B2B Impact Analysis
Automatic B2B impact analysis for change requests, saving average 10 minutes per CR processed.
INTEGRATION GPON PRTG Integration
GPON Alarms & PRTG NMS Integration
Integrated GPON alarms and PRTG NMS to AUTIN with automated TTs and notifications for improved monitoring.
🎯 Strategic Value Proposition 🎯
🏆 Y2025 Excellence - Surpassed Y2024: +4.2% customers, -8.4% faults, -13.7% MTTR
Cost Savings - OMR 101,304 through strategic migration (232 services, 107 sites)
Service Innovation - New solutions: SATMENA VSAT, MDU MA5612 ISDN SIP to PRI
Major Projects - OLT Modernization (MA5612→MA5800), VSAT to Thurnait migration
Customer Communication - 57,568+ B2B customers notified for OO maintenance
Enterprise Deliveries - TRA, Bank Mashraq, Vodafone-NES, Investment Bank, Nama Electric
SUCCESS
⭐ Y2025 Major Deliveries ⭐
OLT Modernization, VSAT Migration ✓✓
Indoor & Outdoor models validated ✓✓
Government: TRA Links ✓✓
ITA Modernization Project ✓✓
Banking: Mashraq, Inv Bank, Sohar ✓✓
Telecom: Vodafone NES ✓✓
Utilities: Nama Electric Meters ✓✓
Enterprise: SHELL Oman, ORACAL (ODP) ✓✓
Hospitality: Barr Al Jissah Resort ✓✓
🎯 Key Actions That Drove Performance Improvement 🎯
1
⚙️ Automation as a Core Enabler
Automated KPI tracking, preventive maintenance, problem management, and CR impact analysis significantly reduced manual intervention.
Result: Faster decision-making, reduced operational delays, and improved SLA adherence.
✔ Reduced MTTR
✔ Improved fault resolution efficiency
✔ Higher operational transparency
2
📡 Proactive Monitoring & Early Fault Detection
PRTG infrastructure upgrade and GPON alarm integration enabled real-time service visibility. Shifted operations from reactive fault handling to proactive service assurance.
✔ Fault rate reduction
✔ Early issue detection before customer impact
✔ Improved network stability for B2B customers
3
📱 Digital Field Operations Transformation
Introduction of mobile field applications, digital signatures, and appointment scheduling portals. Optimized technician dispatch, reduced turnaround time, and improved execution accuracy.
✔ Increased work order completion rate
✔ Improved field productivity
✔ Enhanced customer experience
4
🔄 Structured Change & Migration Management
Controlled execution of major migrations (OLT modernization, VSAT, legacy service transitions). Automation-driven CR analysis reduced approval and execution cycle time.
✔ OMR 101K cost optimization
✔ Risk-controlled technology evolution
✔ Improved service scalability
5
📢 Proactive Customer Communication
Automated and structured B2B customer notifications during incidents and planned activities. Improved transparency and reduced unnecessary escalations.
✔ Higher customer confidence
✔ Reduced complaint volume
✔ Better stakeholder alignment
6
🏢 Focus on High-Value Enterprise Deliveries
Successful delivery of complex solutions for government, banking, utilities, and strategic partners. Strengthened Ooredoo's position as a trusted B2B service provider.
✔ B2B customer base growth
✔ Increased service adoption
✔ Enhanced enterprise reputation
Overall Business Outcome
⚡ Operational efficiency improved through automation and analytics
✨ Service quality enhanced via proactive monitoring and faster resolution
💰 Cost optimized through smart migrations and digital workflows
😊 Customer satisfaction increased through transparency and reliability